5 Questions to Ask Any Ottawa Foundation Repair Company

Person with foundation repair

Foundation repair is a serious matter that should be placed in the hands of a contractor that you can trust. Sadly, this business is filled with sham operators who overpromise and underdeliver, if they perform the services at all. That’s why it’s imperative to do research before hiring a foundation repair contractor. Before you seal the deal with a contractor, here are five questions you should always ask any Ottawa foundation repair company.


  1. Are they certified and specialized?


We’re all for giving those budding contractors and companies a start in the industry, but that doesn’t mean lacking the knowledge and expertise to do a good job. Everyone has to start somewhere, but when it comes to an important project like foundation repair, leave it to the experts. Some contractors will claim to fix anything from roofs to fences to pools to foundations, as long as it gets them a paycheque. Don’t trust your home to a jack-of-all-trades – trust the pros who do nothing but fix and seal foundations day in and day out.


  1. Are they licensed and insured?


The next step is deciphering whether they’re legitimately licensed, registered, and insured. A license can provide assurance that they know what they are doing and have insurance in case anything goes wrong. If something goes wrong and a costly error or someone is injured, you could be liable as the homeowner if they do not have proper insurance and WSIB coverage. If the company cannot or will not show proof of insurance, move on to the next company. It is not worth the risk.


  1. Can they provide references from previous clients?


Having a reference list of clients that have already utilized the services of a company is one of the best ways to really be informed about their reliability, workmanship, and customer service. So if they can’t or refuse to provide you will these references, you should take that as a sign to look elsewhere. We have a long list of testimonials from satisfied customers.


  1. Are they familiar with the area and soil type?


Any professional contractor who has worked in the area or can provide you with information about the soil type surrounding your home is generally someone who has done their homework or is experienced enough to do a thorough job. Soil type can differ greatly throughout Eastern Ontario, and it makes a difference to excavation and exterior waterproofing. The contractor should come to your property and do a thorough inspection before providing an estimate.


  1. Do they provide a warranty?


Like many significant household jobs, you should inquire about a warranty. When it comes to the foundation of your home, you know that it is no small investment. So having a foundation repair company that offers a competing warranty that’s in line with the standard of other companies, can give the confidence that they stand by the quality and durability of their work and are willing to come back and fix it if something goes wrong down the road.


Don’t place the foundation of your home in a contractor or company that you feel unsure about. For any company you inquire about, use these questions as a guide to point you towards a reliable company that you can trust.


Call City Residential Foundation Repair today!

Sump Pump Installation 101

sump pump installation 101

Do you experience regular flooding or live in an area where the water level is above the property’s foundation? Then you need a sump pump in your basement. What’s a sump pump? It’s a pumping system that removes water that gathers around the foundation of your home and pushes it back away from it. It …

5 Steps to Follow When Searching for Mould

5 steps to follow when searching for mould

Have you been noticing a damp, musty type of smell lingering in your home lately? This could be a sign of mould. Mould usually thrives in places where moisture is present and where there isn’t a lot of airflow. But beyond the unappealing odour, it can also impact the health of you and your family. …

Basement Just Flooded? Do These Things

Basement just flooded? Do these things

It’s that time of year again — flood season. With all the rain that’s expected during the summertime, it’s not uncommon for people to experience floods. But do you know what to do when you find an unexpected pool of water in your basement? Here are 10 steps you need to take whenever you discover …



I would have no hesitation in recommending City Foundation. They fixed up my foundation last summer and although the old house produced a few surprises, the professionals at City Foundation got around the problems cheerfully and completed the work. From the start, Chuck kept me informed of all of my options. If I asked for something not already in the plan, he would try to accommodate me if at all possible Chuck and his colleague Don were friendly, and respectful. They showed up every day, put in a solid day's work and always left the property clean, neat and safe for us to move around. And, the price was fair with no surprises. Great guys, good job!

- Jennifer A 5/30/2015

Excellent service, friendly

We had Chuck and his team repair a crack in our cold storage room - they were punctual, neat, and friendly. The job was completed very quickly with great results. Would definitely hire them again and recommend them to friends.

- Janet M. 5/26/2015

Good job!

Chuck did a very good job. He promised to be finished by a certain date and he was good to his word. He kept me informed of his progress through pictures sent to my email account while I was at work. My backyard is nicely landscaped and there was no damage or debris left in my yard - just a new window well and no basement leaks.

- Kathryn T. 4/14/2015

Can't say enough about the workmanship of Chuck and his crew. They assessed the problem(leak in the foundation) quoted me a price, booked appointment, showed up on time and did a very professional job.The work site was cleaned up to the point it was hard to tell there had been any serious digging at the site. If I have similar problems with my foundation they will be the first people I will call!! I would not hesitate to recommend Chuck and his crew if you have foundation problems that need repair. Duncan Hardie

- Duncan H. 4/12/2015

Professsional and Polite

My experience with City Residential was very positive. I had a crack on my foundation and knew we needed it fixed. They came in and addressed the situation and did the work cleanly and professionaly. Our property was kept nice and tidy during the repairs and they worked safely during the work. Its been a few years now since the work and no issues whatsoever. I will be using them again once we decided to fix a few areas around the garage that they pointed out would need fixing someday. Very happy and positive experience.

- Chris L. 4/6/2015

Foundation Crack (back) and Drainage (front)

The foundation crack at the back was difficult to get to and difficult to dig out. The work was done well and on time. the drainage trench at the front was also done very well and on time. I hope I don't need Chuck again but if I have foundation, drainage issues, he will be my 1st call. bc

- Barry C. 3/30/2015

This is a highly professional company with reliable, honest service. Chuck, the owner, came exactly when promised, took the time to listen to my concerns, explained the problem in an easy to understand language, described in great detail how it could be fixed, and what was - and what was not - necessary. Chuck and his team's attitude and service were at all times very honest, courteous and highly professional. Although I needed to be out of town, there were no surprises or additional costs, and everything was left tidy and clean. Chuck even followed up a couple of days later to check if everything was all right and done to my satisfaction. All in all, I was very impressed with the quality of work and the services received and would highly recommend the company.

- Beate A. 3/30/2015

City Residential Foundation Repair

Chuck Naish and his team from City Residential Foundation Repair were excellent to deal with in every aspect. Their level of integrity throughout the entire process was outstanding. They were honest, respectful and their ability to explain the process and the solution options were extremely helpful to us. The scope of the project was big, however Chuck walked us through every step of the way; assessment, testing, options and repairs which resulted in a very successful outcome. In addition, Chuck and his team were able to complete the necessary repairs with minimal impact to our newly completed landscaping which included a lot of hard scape, tiered armour stone, gardens and a pool. They kept the work site impeccable over the duration of the project. We have and will continue to highly recommend Chuck Naish for his very professional and skilled foundation repair work.

- Annette and Rick B. 3/8/2015

My experience with City Residential was great. Chuck was very friendly and very easy to deal with. I especially appreciated that he was able to come by and do the estimate in the evening when I was off work. They did the work exactly as they said they would, no surprises (which in my mind is the most you can ask for). I was really surprised by how clean they left everything in the evenings and when the job was complete. They will definitley be the first people I call if I ever need more foundation work.

- Charlie A 3/2/2015

Weeping Tile system replaced

We are very please with the work that was done. It was always a pleasure to speak with the owner and explain to him what was going on. Although we found the job to be pricey, it is impossible for us to determine if it was adequate or not at it's hard to compare to others. He ran into several problems at my house while doing the job and he took it upon himself to call the City at two different occasion so they could do some testing before he could go on. Safety was very important for them so they took all the necessary precaution so that no one could get hurt or fall into the hole that were done all around the house.

- Gisele P. 1/29/2015
10 Reviews
90% Would Recommend